Tax Hotline

Tax experts provide advice, planning and audit assistance to help you avoid mistakes, penalties and interest. Your year-end tax preparation is painless and frustration free!

Tax Hotline FAQ

Q. What does the Tax Hotline do?

A. Tax Hotline offers members access to unlimited tax advice, prior year tax return reviews, and free tax return preparation for forms 1040A, 1040EZ and the standard 1040. In addition, Tax Hotline provides members with access to discounts on numerous tax return schedules and forms. By using a toll-free number during normal business hours, members will be able to effectively plan in advance so the year-end tax preparation is free and painless.

Q. Who is behind the Tax Hotline?

A. All tax and financial assistance is provided by tax attorneys, financial analysts, CPAs, former auditors and/or Enrolled Agents certified by the IRS. This team of professionals is ready to answer tax questions in a confidential and secure environment.

Q. What guarantee do members have that the tax returns will be accurate?

A. All tax and financial advice is backed by a $1 million liability policy.

Q. Why would a member who uses tax preparation software to file taxes need the Tax Hotline?

A. With today's tax software programs, users need more than help screens. Offering live, one-on-one direct answers to members' tax questions over the phone, the Tax Hotline steps in with tax advice tailored specifically to a member's unique situation.

Q. How would the Tax Hotline assist members in the event of an audit?

A. Tax Hotline will review any notice or letter issued by the IRS and provide professional advice on how to understand and solve the matter. Tax Hotline experts assist and advise members who get audited by reviewing the IRS audit notification and helping sort out the facts.

Q. What sort of questions do members ask?

A. Members may ask questions covering any aspect of U.S. tax law, such as:

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Statistics

"There were over 144 million individual income tax returns in 2013, with over $1 trillion in gross collections." IRS, 2013

"Almost 60% of filers will pay someone to prepare their returns this year, while 30% will use specialized software to help out." National Taxpayer Advocate's Annual Report, 2013

"The average taxpayer needed 22 hours to do his or her 2011 tax return." IRS, 2012

"The average price charged by members for a 1040 with Schedule A and state return costs $261 and a 1040 with state return with no itemized deductions costs $152." The National Society of Accountants, 2013

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